Our commitments
The things we promise in writing
Most of what goes wrong on a therapy platform is not a bug. It is a term of service. So these are the five terms we are willing to put on a public page, each one wired to something you can check rather than something you have to trust.
The fee is 20%, it is published, and it is the whole fee
We keep 20% of a session and you keep 80%. There is no separate per-session referral charge, no monthly membership on top, and no spread between what an insurer pays and what we tell you it paid.
Your own figure, and the arithmetic behind every payout, is on your earnings page from the day you join — not in a support article. If we ever change it, you will be told before it takes effect, not in a banner on the day.
The client relationship is yours, and you may leave with it
You brought the relationship or you built it here; either way it is not ours. We will not ask you to agree that clients referred through this platform may not follow you to your own practice, and we will not treat it as a breach if they do.
There is no non-solicitation clause on your caseload. If you leave, we will tell your clients plainly that you have left and that they may continue with you elsewhere.
Your whole record exports in one request
Clinicians can download their complete practice record — notes, treatment plans, care goals, appointments, claims and payouts — as a single structured file, up to 6 times a day, with no ticket and no waiting.
Patients can do the same with their own record, including a standards-based FHIR export. Neither export is a favour we grant; both are endpoints that answer immediately.
If your therapist leaves, you will be told what your options are
You will be told that they have left, whether they are continuing to practise, and that you may follow them if you wish. We will send your record wherever you ask us to.
We will not reassign you silently, and we will not let a gap in your care go unnoticed — if you have no next appointment, that is something we chase rather than something you discover.
Cancelling takes one click, in the same place you signed up
No phone call, no email to support, no retention flow. The same account page that started a subscription ends it.
If we bill you in error — a wrong eligibility check, a duplicate charge — we refund it without you having to prove anything. That is our mistake to carry, not yours to dispute.
And what we do not do yet
- We are not in network with insurers. Sessions are paid directly. We assemble the out-of-network claim for you and chase it, and we will tell you what we expect your insurer to reimburse before you book — but we are not a substitute for an in-network therapist, and if cost is the deciding factor you should know that before you start.
- We are not a crisis service. If you are in danger right now, call or text 988, or 911. Our companion will say the same thing and will not try to handle it itself.
- We are new. There are fewer therapists here than on a platform that has been advertising for a decade, and in some states there may be none who can see you. We will tell you that plainly instead of matching you with someone unsuitable.